Scheduled Dates: 28th – 30th Jun'17 | 25th – 27th Jul'17 | 29th – 31st Aug'17 | 26th – 28th Sep'17 | 24th – 26th Oct'17 | 28th – 30th Nov'17 | 19th – 21st Dec'17
Duration: 3 Days
Communication skills form the basis of all our relationships. Through an understanding of your own personal communication style and the styles of others, you will enhance your ability to create lasting impressions. This course will equip you with the skills to listen effectively, provide constructive feedback and communicate with confidence.
This course will benefit anyone who wishes to attain a higher professional level of communication skills.
About the TICK Personal Insight Profile Indicator (PIPI)
The PIPI Questionnaire is used in this course to help participants see themselves as other see them. This highlights the need to adapt their approach and communication channels to suit different types of people in order to build stronger more trusting relationships.
Your communication experiences
Examine examples of effective and ineffective communication.
Watch and ask for feedback
Distinguish how well your message is being understood.
Barriers to communication
Minimise your own barriers and those of others.
The three ‘V’s of communication
Visual, verbal and vocal.
A framework for understanding non-verbal communication
Discover how non-verbal communication is used for negotiating interpersonal attitudes and sometimes to substitute the verbal message.
Having a commonality in perspective is imperative in building relationships.
Obstacles to listening
Understand how we commonly cause unintentional obstacles in our communication.
Develop your skills to maximize mutual understanding.
Implement the characteristics of good questioning techniques.
Replace negative statements with positive to influence people's actions.
How to say ‘no’
Using alternative words to ‘no’, whilst maintaining a good relationship.
Core learning and development competencies
This course has been designed to support the development of the following core competency areas identified to facilitate individual and organizational success:
To register, kindly fill the Seminar Registration Form and send it to us through:
TERMS AND CONDITIONS OF PAYMENT