COURSE INFORMATION

Scheduled Dates: 03 – 14 Feb 2025 | 05 – 16 May 2025 | 04 – 15 Aug 2025 | 03 – 13 Nov 2025

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

COURSE DESCRIPTION

This two-week intensive course on Grievance Redress and Case Management is designed to equip participants with the skills and knowledge needed to effectively manage grievances and cases within organizations. The course focuses on understanding the grievance redress process, the tools for managing complaints, and the strategies for case management. Participants will learn how to address conflicts, resolve disputes, and maintain positive relations while ensuring organizational efficiency and fairness.

Through a combination of lectures, practical case studies, role-playing exercises, and group discussions, the course will provide participants with hands-on experience in applying grievance redress mechanisms, and managing cases in an effective and just manner.

TARGET GROUP

This course is ideal for professionals working in the following roles:
•    Human Resources Managers and Officers
•    Employee Relations Managers
•    Compliance Officers
•    Mediators and Arbitrators
•    Legal Advisors
•    Managers in Public Services
•    NGO workers in grievance resolution
•    Government Officials working in case management
•    Anyone involved in conflict resolution within organizations

This course is especially beneficial for individuals working in settings where grievances are common and conflict management is essential for maintaining a harmonious work environment.

COURSE OUTLINE

Grievance Redress Mechanisms
•    Introduction to Grievance Redress
•    Types of Grievances and Their Impact
•    Grievance Redress Process
•    Communication Skills for Grievance Handling
•    Legal and Ethical Considerations

Case Management Skills
•    Introduction to Case Management
•    Case Documentation and Tracking
•    Investigative Skills for Case Management
•    Decision-Making and Conflict Resolution Techniques
•    Monitoring, Evaluation, and Feedback

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:

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TERMS AND CONDITIONS OF PAYMENT
    Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
    Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
    We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.