COURSE INFORMATION

Scheduled Dates: 15 – 19 Jan '2024 | 15 – 19 April '2024 | 15 – 19 Jul '2024 | 14 – 18 Oct '2024

Duration: 1 Week

Customized dates and one-on-one sessions can be organized.

PREAMBLE

This CPM professional course aims to help delegates develop the Office and Client Management skills required for progressing to an effective and diligent Personal Secretary.Teaching for this course includes seminar style learning combined with practical exercises based on case studies and situations, group work and delegates also have the opportunity to discuss and find solutions for their own current work issues. Work pressures will be analyzed and solutions for better performance realized through team work and role plays.

Course objectives:

• Understand the role of the Personal Assistant and other expected duties as may arise from time to time
• Know how to build a more successful working relationship with your executive
• Understand the principles of assertive behaviour and how to communicate confidently
• Be able to plan and monitor ongoing tasks and projects successfully
• Be confident to contribute effectively in meetings
• Know how to manage your time more effectively

Target  Group

This 5-days course is suitable for PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and enhance their performance.

There are no additional pre-requisites.

Course Outline

OFFICE AND CLIENT MANAGEMENT FOR PERSONAL SECRETARIES training course follows a comprehensive course outline that includes the following areas:

• The Role of a Personal Secretary - investigating proactive skills and qualities; developing knowledge and awareness of the Four Working Styles, working in partnership with your executive; identifying strengths and areas of development.
• Understanding the reality of your job  - analyzing your role; diary management; managing workload; prioritizing; meeting deadlines.
• Effective Communications - effective listening; analyzing communication skills
• Preparing and Presenting Information - On your behalf; on behalf of your executive.
• Building Confidence and Assertiveness - Overcoming barriers to success, assertive behaviors, effective communication; positive thinking.
• Decision Making & Problem Solving - key steps; developing a logical & objective approach, lateral thinking skills
• Taking More Control and Responsibility - Coping with "unreasonable demands"; Managing interruptions; prioritizing and delegating
• Managing Small Projects/Events - Planning for success; tools and techniques, monitoring to achieve objectives.
• Leadership Motivation Tools
   

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 04 – 15 Mar '2024 | 03 – 14 Jun '2024 | 02 – 13 Sep '2024 | 02 – 13 Dec '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Preamble

The purpose of this course is to assist participants to acquire knowledge in Employee Relations and HR management. it's commonly thought of as falling under the perview of HR, however this course is not limited to HR. High quality ER directly impacts levels of profit, service, business ethicts, corporate social responsibility, standards, and corporate governance. For this reason any manager in charge of a group of people needs an understanding of the latest thinking regarding ER.
 
Target group

Human resource managers, supervisors and practitioners, head of departments and other individuals with similar roles.

Course Outline

• The psychological contract and Employee Relations (ER)
• Impact of stress upon ER
• Corporate culture and its impact upon ER
• Designing supportive ER policies and procedures
• The line managers’ role in ER – we are all HR managers!
• Opening channels for employees’ ideas
• Changing perceptions – Staff as a revenue centre not a cost centre
• Impact of managing Human Resource Key Result Areas (KRAs)
• Impact of staff on the bottom-line
• Defining competency to use individuals to greatest effect
• Securing profit and increased efficiency through innovation
• The employee as internal customer – revealing what employees really think
• Assessing and using the intellectual capital of an organisation
• Motivating staff and managing performance
• Preparing a ‘way ahead’ policy – fitting ER into a strategic plan
• New concepts of human capital management ’accounting for people’
  
  

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

 TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancelletion of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 15 – 26 Jan '2024 | 15 – 26 Apr '2024 | 15 – 26 Jul '2024 | 14 – 25 Oct '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Preamble

The course focuses on interpersonal skills, techniques for managing time, stress, people, workloads, strategies for effective team-work, communication, and solving problems. This practical and highly popular programme rapidly develops the key skills and knowledge that enable the new and developing office professional to maximize their contribution to the manager, team and organization.  The course shows you how to plan and organize efficiently, develop confident office organization skills and proactively contribute to the successful achievement of the organization's goals. 

Course Outline

1. The Qualities of a Professional Secretary
2. The Role of a Secretary in a Company
3. Diary Management
4. Business Letter Writing
5. Telephone Etiquette
6. Decision Making
7. Creative Problem Solving
8. Communication Skills
9. Project Planning
10. Composing Faxes, Memorandums and E-mails
11. Client Care
12. Filing Systems
13. Time Management
14. Organizing meetings
15. Taking minutes at meetings
16. Bookkeeping
17. Assertiveness
18. Presentation
19. Stress Management 
    
    

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

 TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancelletion of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 08 – 19 Jan '2024 | 08 – 19 Mar '2024 | 08 – 19 Jul '2024 | 07 – 18 Oct '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Preamble

Personal assistants are required to have a high level of interpersonal, planning, time management and problem solving skills. This popular course examines best practice behaviors and systems for productively contributing to a professional work team. You will learn practical tools and techniques to empower you to rapidly develop your workflow, organizational and interpersonal skills to engage with people at all levels of business.

Target Group

Personal assistants or senior administrators looking to expand both their role and opportunities.

Course Outline

Identifying the Key Skills Needed to be an Exceptional Secretary/PA

• The real impact of the role of the PA in today’s business world
• Understanding the responsibilities of your role
• The link between PA and Manager and the Team

Time Management Techniques for Busy PAs

• Scheduling and managing busy workloads
• How to deal effectively with the multitude of demands on your time
• Organisational planning for you and your manager
• Recognising the common time stealers
• Successfully managing multiple managers and reporting lines
• Understanding the basic tools of successful project management
• Developing a workable and flexible prioritisation strategy

Handling Work Pressures with Confidence

• The importance of maintaining control
• Why you must learn to say “no” assertively
• How to adopt a positive “can do” attitude

How to Manage Your Manager Effectively

• Understanding and meeting each other’s expectations for success
• Establishing the ground rules for performance
• Getting your manager to communicate their needs and requirements
• Making sure your boss understands what you need in order to your job effectively
• Identifying what you need to do in order to become invaluable to your manager
• Key problem solving strategies
• Taking the initiative
• Making good decisions
• Developing effective processes to ensure efficiency in your work
• Coping with difficult demands from above
• Helping your manager to achieve their performance goals
• Anticipating their needs
• Screening calls
• Preventing interruptions
• Intelligent diary management

Projecting a Professional and Confident Image

• The secrets of “desk management”
• Maximizing your personal image
• The dynamics of business and professional etiquette

Relationship Management

• Understanding the importance of projecting professionalism
• Internally / Externally
• Clarifying the expectations of your manager in terms of professional conduct
• Meeting and greeting visitors and clients
• Networking through your organization
• Establishing productive working relationships with key people in the organization

Building Relationships through Effective Communication

• Understanding the importance of effective communication
• Recognizing the different communication styles of others
• Overcoming the common obstacles to effective communication
• Understanding how to communicate with the different personality types you work with
• Recognizing the team roles you play within the team
• Establishing essential support links
• How to successfully build rapport with the key team players
• Dealing with difficult people
• Minimizing conflict
• Moving from negative situations to positive situations
• How to communicate effectively in one-to-one and team settings

Maximizing Your Role within Meetings

• Understanding your role in key meetings
• Getting the right people in the right place at the right time
• Clarifying agenda and objectives with key contributors
• Making notes and summaries
• Contributing your views and ideas to management

Raising Your Personal Profile and Visibility

• Speak up with confidence at meetings
• Knowing that your ideas are valuable
• Volunteering for additional projects
• Becoming action orientated
• Making an commitment to continuous improvement

Goal Setting for Personal Assistants

• Identifying career and personal goals
• Making decisions based on a positive choice
• Using 9 key criteria to help you clarify and achieve your goals
  
  

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.