COURSE INFORMATION

Scheduled Dates: 08 – 19 Jan '2024 | 08 – 19 Mar '2024 | 08 – 19 Jul '2024 | 07 – 18 Oct '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Preamble

Personal assistants are required to have a high level of interpersonal, planning, time management and problem solving skills. This popular course examines best practice behaviors and systems for productively contributing to a professional work team. You will learn practical tools and techniques to empower you to rapidly develop your workflow, organizational and interpersonal skills to engage with people at all levels of business.

Target Group

Personal assistants or senior administrators looking to expand both their role and opportunities.

Course Outline

Identifying the Key Skills Needed to be an Exceptional Secretary/PA

• The real impact of the role of the PA in today’s business world
• Understanding the responsibilities of your role
• The link between PA and Manager and the Team

Time Management Techniques for Busy PAs

• Scheduling and managing busy workloads
• How to deal effectively with the multitude of demands on your time
• Organisational planning for you and your manager
• Recognising the common time stealers
• Successfully managing multiple managers and reporting lines
• Understanding the basic tools of successful project management
• Developing a workable and flexible prioritisation strategy

Handling Work Pressures with Confidence

• The importance of maintaining control
• Why you must learn to say “no” assertively
• How to adopt a positive “can do” attitude

How to Manage Your Manager Effectively

• Understanding and meeting each other’s expectations for success
• Establishing the ground rules for performance
• Getting your manager to communicate their needs and requirements
• Making sure your boss understands what you need in order to your job effectively
• Identifying what you need to do in order to become invaluable to your manager
• Key problem solving strategies
• Taking the initiative
• Making good decisions
• Developing effective processes to ensure efficiency in your work
• Coping with difficult demands from above
• Helping your manager to achieve their performance goals
• Anticipating their needs
• Screening calls
• Preventing interruptions
• Intelligent diary management

Projecting a Professional and Confident Image

• The secrets of “desk management”
• Maximizing your personal image
• The dynamics of business and professional etiquette

Relationship Management

• Understanding the importance of projecting professionalism
• Internally / Externally
• Clarifying the expectations of your manager in terms of professional conduct
• Meeting and greeting visitors and clients
• Networking through your organization
• Establishing productive working relationships with key people in the organization

Building Relationships through Effective Communication

• Understanding the importance of effective communication
• Recognizing the different communication styles of others
• Overcoming the common obstacles to effective communication
• Understanding how to communicate with the different personality types you work with
• Recognizing the team roles you play within the team
• Establishing essential support links
• How to successfully build rapport with the key team players
• Dealing with difficult people
• Minimizing conflict
• Moving from negative situations to positive situations
• How to communicate effectively in one-to-one and team settings

Maximizing Your Role within Meetings

• Understanding your role in key meetings
• Getting the right people in the right place at the right time
• Clarifying agenda and objectives with key contributors
• Making notes and summaries
• Contributing your views and ideas to management

Raising Your Personal Profile and Visibility

• Speak up with confidence at meetings
• Knowing that your ideas are valuable
• Volunteering for additional projects
• Becoming action orientated
• Making an commitment to continuous improvement

Goal Setting for Personal Assistants

• Identifying career and personal goals
• Making decisions based on a positive choice
• Using 9 key criteria to help you clarify and achieve your goals
  
  

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 05 – 16 Feb '2024 | 06 – 17 May '2024 | 05 – 16 Aug '2024 | 04 – 15 Nov '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Preamble
The purpose of this course is to assist participants the opportunity to acquire labor relations management skills. This is done in terms of the Labor Relations Act 12 of 2007 and other government prescripts as the requirements for the effective management of labor relations in organizational context.
 
Target group
Human resource managers, supervisors and practitioners, labour relations practitioners, trade union representatives, head of departments and other individuals with similar roles.

Course Outline

• Staff Motivation and Management
• Office Work Ethics
• Job Enrichment – Capacity Building & Team Building
• Other Leadership Styles
• Issues in Leadership
• Empowerment
• Barriers to Communication
• Participation Management and Team Working
• Organizations
• Some Management Concepts
• Diversity at Work Place and Management Issues
• Labor Relations and Conflict Management
• Selection and Training of Employees
• Performance Management
• Women, Work and Organizations: Management Perspective
• Management of Change in Organization
• Organizational development
• Values, Ethics and Corporate Social Responsibilities

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 11 – 22 Mar '2024 | 10 – 21 Jun '2024 | 09 – 20 Sept '2024 | 09 – 20 Dec '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Course objectives

The learning outcomes of this course will be:
•    A critical understanding of policy-making processes in a variety of settings
•    The ability to assess whether a proposed policy is likely to be successful
•    Knowledge of international policy-making settings
•    An understanding of how some of the world’s major policy decisions were made
•    Facility with the methods of strategic management used in different types of public sector organization

Course Outline

•    Policy Development Foundation
•    Method Analysis Steps for Developing Policy
•    The Policy Analysis Model and Alternatives
•    Benefits of Effective Policy Development
•    Requirements for Effective Organizational Policy
•    Allocating Resources and Assigning Responsibilities
•    Performance Management and Monitoring
•    Policy Evaluation
•    Strategic Planning and Policy
•    Method Analysis Steps for Developing Policy
•    Keys to Strategic Management
•    Levels of Strategy
•    Executing the Strategic Management Plan
•    Steps in Strategic Decision Making

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.

COURSE INFORMATION

Scheduled Dates: 18 – 29 Mar '2024 | 15 – 26 Jul '2024 | 16 – 27 Sep '2024 | 09 – 20 Dec '2024

Duration: 2 Weeks

Customized dates and one-on-one sessions can be organized.

Preamble

The purpose of this course is to provide managers with a range of essential supervisory skills that will help them to reduce the stress and improve the effectiveness of their role.

Target Group

This training course is suitable for experienced or “new to the job” supervisors who beginning to find that in order to make the best use of their time and support their team members fully they need to be fully equipped with a new range of skills.

Course Outline

1. Management
2. Leadership skills
3. Motivation
4. Team building
5. Verbal Communication skills
6. Creative problem solving
7. Decision making
8. Time management
9. Stress management
   
   

REGISTRATION

To register, kindly fill the Seminar Registration Form and send it to us through:
Email:This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS OF PAYMENT

1. Fees Payment - All fees are payable strictly in advance 2 working days before the course starting date.
2. Cancellation Fee - Cancellation of any participant 5 working days before the start day of a course will incur a 20% cancellation fee.
   We regret that no cancellations will be accepted within 2 working days of a course, but substitutions may be made.